“All of our relationship managers take advantage of an alternative view of consumer needs and you may preferences from a mixture of studies, insights, discussions, and you may actions,” he shows you.
“So it pushes all of our intellectual banking infrastructure to provide all of them with enhanced skills for much more impactful and you will personalised discussions to handle our clients’ requires,” states Mr Poon.
DBS Private Lender likewise has bucked the market that site development away from cutting employees amounts by the opting alternatively to improve its relationships manager headcount while increasing studies hours for everybody secret team
“We think one to when you find yourself technical don’t and should not alter the ‘human’ domain independently financial, it can yes help intensify the really worth-add to client relationship,” states Mr Poon.